In January, our clinicians went to an audiology summit, and returned with new skills, motivation and momentum. Since that time, our entire office has been receiving training on audiology in general, and all of the procedures we perform and services we offer. We started off with a summary of our summit, and an introduction to our plans for audiology training. This meeting was in the morning, and we created a homemade breakfast burrito bar! That post can be found here. A few weeks later, we had a presentation covering audiology and the services we offer, over lunch with homemade pizzas. That post can be found here. After that presentation, our entire office received a checklist of audiology services to either observe or experience first hand. Our staff has been so great and motivated to participate, and we have received positive feedback that they have all learned a lot. This type of training is important, because it better enables our staff to have meaningful conversations with our patients, and offer insight and empathy.
Today, we all gathered to observe an ABR and some hearing aid programming with our very own Randi Holmes as a patient. We were able to hook our laptop up to the projector, so everyone could see the ABR and hearing aid software on the big screen.
Next week, everyone will be done with their observations, and we will all gather for a celebratory catered lunch. We will all share what we learned from the observations, and further answer any questions. We have such an incredible team in our office, and are so grateful for our amazing staff!